Standardize Secure Remote Service at OEM Scale

Deliver Faster SLAs. Earn Customer Trust. Scale Without Limits. OT secure remote access for OEM field engineers, connecting to customer PLCs, HMIs, and machine controllers in seconds, at every site you service.

For OEMs and Machine Builders

Standardize Secure Remote Service at OEM Scale

Deliver Faster SLAs. Earn Customer Trust. Scale Without Limits. OT secure remote access for OEM field engineers, connecting to customer PLCs, HMIs, and machine controllers in seconds, at every site you service.

For OEMs and Machine Builders

Your Service Team Is Already Remote. Is Your Access Model Ready?

Every day, your engineers troubleshoot, patch, and support equipment remotely, on high-service assets like CNC machines and turbines, on low-service products where a replace-vs-repair call is on the line, across complex workflows and high-SLA customer environments where downtime is measured in dollars per minute.

Your customers are no longer asking whether you can connect remotely. They're asking whether you can prove who connected, what they did, and that access closed the moment the job was done.

61% of breaches at manufacturers now involve a third party, up from a 48% cross-industry average, and third-party involvement overall jumped 60% year-over-year.
Verizon 2026 Data Breach Investigations Report

Where OEM Remote Service Breaks Down and How Dispel Fixes It

Delivering remote service creates real operational friction. Secure Remote Access shouldn't be one of them.

Where OEM Remote Service Breaks Down and How Dispel Fixes It

Delivering remote service creates real operational friction. Secure Remote Access shouldn't be one of them.

The Challenge

Operational Friction Is Slowing Remote Service

Every delay your technician feels, your customer feels too.

Access delays slow response because OEMs are measured on recovery speed, not resolution quality alone. Disconnected tools, a VPN here, a portal there, add overhead that compounds as your install base grows.

Dispel's Solution

One Architecture, Every Customer, No Added Overhead

The sanctioned path becomes the fastest path.

Dispel's Tiered Connection Suite gives every technician the right access method (browser, virtual desktop, or local application) through one platform instead of a different tool per customer. Vendor self-onboarding removes the IT queue entirely.

The Challenge

Your Customer's Security Team Wants Proof, Not a Promise

Who connected, what they did, and can you shut it off fast?

Customers no longer take remote access on faith. They want to know who's connecting, what happened during the session, how you prevent always-on exposure, and whether you can pull access instantly, before approving a single technician.

Dispel's Solution

Every Question Answered by Default

Policy-based, time-bound access with full session recording.

Every session is scoped, time-bound, and recorded automatically, so the answer to who connected, what they did, and when access closed is already documented before your customer's security team asks.

The Challenge

Your Security Review Is a Sales Cycle Bottleneck

Audit evidence sits in spreadsheets until an auditor asks for it.

Customers increasingly run a formal security review (often mapped to NERC CIP, IEC 62443, or NIS2) before approving third-party remote access. Answering with static documentation can stall a service contract for weeks, at every site.

Dispel's Solution

Compliance Evidence Your Auditor Already Trusts

The answer is built before they ask.

Dispel Compliance functions as a live, automated crosswalk across NERC CIP, IEC 62443, NIST 800-53, and NIS2, built on an OSCAL 1.1.2 inherited controls engine. Same-day evidence replaces weeks of manual crosswalk work.

The Challenge

Operational Friction Is Slowing Remote Service

Every delay your technician feels, your customer feels too.

Access delays slow response because OEMs are measured on recovery speed, not resolution quality alone. Disconnected tools, a VPN here, a portal there, add overhead that compounds as your install base grows.

Dispel's Solution

One Architecture, Every Customer, No Added Overhead

The sanctioned path becomes the fastest path.

Dispel's Tiered Connection Suite gives every technician the right access method (browser, virtual desktop, or local application) through one platform instead of a different tool per customer. Vendor self-onboarding removes the IT queue entirely.

The Challenge

Your Customer's Security Team Wants Proof, Not a Promise

Who connected, what they did, and can you shut it off fast?

Customers no longer take remote access on faith. They want to know who's connecting, what happened during the session, how you prevent always-on exposure, and whether you can pull access instantly, before approving a single technician.

Dispel's Solution

Every Question Answered by Default

Policy-based, time-bound access with full session recording.

Every session is scoped, time-bound, and recorded automatically, so the answer to who connected, what they did, and when access closed is already documented before your customer's security team asks.

The Challenge

Your Security Review Is a Sales Cycle Bottleneck

Audit evidence sits in spreadsheets until an auditor asks for it.

Customers increasingly run a formal security review (often mapped to NERC CIP, IEC 62443, or NIS2) before approving third-party remote access. Answering with static documentation can stall a service contract for weeks, at every site.

Dispel's Solution

Compliance Evidence Your Auditor Already Trusts

The answer is built before they ask.

Dispel Compliance functions as a live, automated crosswalk across NERC CIP, IEC 62443, NIST 800-53, and NIS2, built on an OSCAL 1.1.2 inherited controls engine. Same-day evidence replaces weeks of manual crosswalk work.

The Dispel Zero Trust Engine

Built for OEMs and Machine Builders

One platform to deliver, secure, and prove every remote service session, at any scale.

The Dispel Zero Trust Engine

Built for OEMs and Machine Builders

One platform to deliver, secure, and prove every remote service session, at any scale.

SECURITY

OT Secure Remote Access

Zero Trust vendor access, asset-scoped, time-bound, MTD-backed. No persistent pathways, no static attack surface, no shared logins your customer can't trace.

DATA

Industrial Data Streaming

Unlock recurring revenue beyond the service call: predictive maintenance, digital twin diagnostics, and fleet-wide performance analytics from data you're already positioned to collect.

DEPLOYMENT

Rapid-Deploy SaaS or OEM-Owned Platform

Start with a fast, minimal-setup SaaS pilot, or run Dispel white-labeled as your own OEM-owned platform at scale, same architecture, no re-platforming later.

Proven Impact with Dispel

The Deployment Speed and Risk Reduction OEMs Achieve

< 3 hour

average deployment time per site

< 1 hour

self-service onboarding training time

100s

of sites scaled from pilot within months

30%

Reduction in OT cyber risk

Proven Impact with Dispel

The Deployment Speed and Risk Reduction OEMs Achieve

< 3 hour

average deployment time per site

< 1 hour

self-service onboarding training time

100s

of sites scaled from pilot within months

30%

Reduction in OT cyber risk

Dispel Community Power & Water Program

Dispel Zero Trust Enginer for OEMs

Dispel Launches OT Secure Remote Access Platform Built to Scale Across an OEM's Entire Fleet

Dispel Community Power & Water Program

Dispel Zero Trust Enginer for OEMs

Dispel Launches OT Secure Remote Access Platform Built to Scale Across an OEM's Entire Fleet

A Critical Control for Modern Risk

Secure Remote Access delivers 12%+ risk reduction and closes one of OT's top three attack vectors.

Verified by the Teams Running the Fleet

“Partnering with Dispel’s technology will enable faster service response, real-time support, and a secure foundation to deliver digital solutions remotely and reliably to our customers around the world.”
Charles Bennett, Global Head of Service
Energy Industries, Process Automation, ABB

Frequently Asked Questions

OEM Secure Remote Access, Answered

Frequently Asked Questions

OEM Secure Remote Access, Answered

The strongest options combine three things most legacy tools split apart: Zero Trust access that's scoped and time-bound per session, no standing VPN infrastructure for an attacker to map, and a deployment model that scales across hundreds of customer sites without adding headcount per account. The Dispel Zero Trust Engine is built around exactly this combination, with Session Forensics attributing every action to a named technician.

The Dispel Wicket sits at the OT network boundary and brokers every session, so a technician's device, even a compromised or unmanaged laptop, never joins the customer's network directly. Moving Target Defense then removes what standing access would otherwise leave behind: each session runs on single-use, disposable infrastructure, destroyed at disconnect, so there's no static pathway left for an attacker to find afterward.

Yes. Dispel's OEM-owned deployment model runs as a fully standalone, white-labeled environment operating inside the OEM's own security perimeter, with centralized control across every customer account. For OEMs still piloting the model, the same architecture supports a faster, minimal-setup path with no re-platforming required to move from one to the other.

Dispel Compliance continuously evaluates live configuration against the framework each customer requires (including NERC CIP, IEC 62443, NIST 800-53, or NIS2) generating audit-ready evidence automatically instead of requiring the OEM to assemble documentation manually before each customer's security review.

Both, by design. Multi-tenant lets an OEM serve their entire customer base from one platform instance, logically isolated per customer, cost-efficient and fast to onboard a new account onto. Some customers, particularly in regulated industries like utilities or defense, require a fully dedicated environment instead; single-tenant and on-prem/hybrid options let the OEM say yes to that requirement without building a separate platform to support it.

For high-value assets or high-risk thresholds, Dispel Identity ties the session to a verified, named technician through government ID and biometric verification, the same identity assurance standard a customer already expects for an on-site visit. One action blocks that technician across every account and customer environment they touch, closing the shared-credential risk that a warranty or SLA claim could otherwise turn into a liability question.

Once Access Is Standardized, Everything Changes

See what standardized OT remote access looks like scoped to your fleet, live, in 30 minutes.

Once Access Is Standardized, Everything Changes

See what standardized OT remote access looks like scoped to your fleet, live, in 30 minutes.