Support Plans

All Dispel subscriptions include our Base plan, which includes access to documentation resources.

You will want to upgrade to Premium if you need 24/7 support.

Our add-ons give you additional guidance and access to technical, training, and implementation resources at Dispel.

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Find the best plan for your requirements

Upgrade to Premium if you need mission critical coverage. Otherwise you'll be well served by Base.

Support Plans

Base (Included)

Base
(Included)

Premium

Support hours

9/5

24/7

Multi-channel support

Support center access

Global support

Designated support account specialists

Designated technical account manager (TAM)

Designated technical account manager

Access to technical resources for deployment reviews

Technical support response times

Target

SLA

Prioritized ticket routing for faster support

Priority queuing

Add-on services

Expert training

Dispel training provides one-on-one and webinar style classroom environments. Earn Dispel Certifications for your organization and clients.

Integration support

We work with complex implementations of all types. Get help with implementing Dispel with sophisticated traffic routing, older infrastructure, and more.

VDI golden image customization

Provision custom Windows VDIs instead of shipping laptops or handling your own workstation licenses. Dispel can help customize DISA STIG hardened VDIs for you.

Ready to get started with a support plan?

Get more information to determine which plan is right for you.

Contact sales

Ready to get started with a support plan?

Get more information to determine which plan is right for you.

Contact sales

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