Support Plans
All Dispel subscriptions include our Base plan, which includes access to documentation resources.
You will want to upgrade to Premium if you need 24/7 support.
Our add-ons give you additional guidance and access to technical, training, and implementation resources at Dispel.
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Find the best plan for your requirements
Upgrade to Premium if you need mission critical coverage. Otherwise you'll be well served by Base.
Upgrade to Premium if you need mission critical coverage. Otherwise you'll be well served by Base.
Support Plans
Support Plans
Base (Included)
Base
(Included)
Premium
Premium
Support hours
9/5
24/7
Support hours
9/5
24/7
Support hours
9/5
24/7
Support hours
9/5
24/7
Multi-channel support
Multi-channel support
Multi-channel support
Multi-channel support
Support center access
Support center access
Support center access
Support center access
Global support
Global support
Global support
Global support
Designated support account specialists
Designated support account specialists
Designated support account specialists
Designated support account specialists
Designated technical account manager (TAM)
Designated technical account manager
Designated technical account manager (TAM)
Designated technical account manager (TAM)
Access to technical resources for deployment reviews
Access to technical resources for deployment reviews
Access to technical resources for deployment reviews
Access to technical resources for deployment reviews
Technical support response times
Target
SLA
Technical support response times
Target
SLA
Technical support response times
Target
SLA
Technical support response times
Target
SLA
Prioritized ticket routing for faster support
Prioritized ticket routing for faster support
Prioritized ticket routing for faster support
Prioritized ticket routing for faster support
Priority queuing
Priority queuing
Priority queuing
Priority queuing
Add-on services
Expert training
Dispel training provides one-on-one and webinar style classroom environments. Earn Dispel Certifications for your organization and clients.
Expert training
Dispel training provides one-on-one and webinar style classroom environments. Earn Dispel Certifications for your organization and clients.
Expert training
Dispel training provides one-on-one and webinar style classroom environments. Earn Dispel Certifications for your organization and clients.
Expert training
Dispel training provides one-on-one and webinar style classroom environments. Earn Dispel Certifications for your organization and clients.
Integration support
We work with complex implementations of all types. Get help with implementing Dispel with sophisticated traffic routing, older infrastructure, and more.
Integration support
We work with complex implementations of all types. Get help with implementing Dispel with sophisticated traffic routing, older infrastructure, and more.
Integration support
We work with complex implementations of all types. Get help with implementing Dispel with sophisticated traffic routing, older infrastructure, and more.
Integration support
We work with complex implementations of all types. Get help with implementing Dispel with sophisticated traffic routing, older infrastructure, and more.
VDI golden image customization
Provision custom Windows VDIs instead of shipping laptops or handling your own workstation licenses. Dispel can help customize DISA STIG hardened VDIs for you.
VDI golden image customization
Provision custom Windows VDIs instead of shipping laptops or handling your own workstation licenses. Dispel can help customize DISA STIG hardened VDIs for you.
VDI golden image customization
Provision custom Windows VDIs instead of shipping laptops or handling your own workstation licenses. Dispel can help customize DISA STIG hardened VDIs for you.
VDI golden image customization
Provision custom Windows VDIs instead of shipping laptops or handling your own workstation licenses. Dispel can help customize DISA STIG hardened VDIs for you.
Ready to get started with a support plan?
Get more information to determine which plan is right for you.
Ready to get started with a support plan?
Get more information to determine which plan is right for you.
Ready to get started with a support plan?
Get more information to determine which plan is right for you.
Ready to get started with a support plan?
Get more information to determine which plan is right for you.
Industries
Resources
61 Greenpoint Ave, Brooklyn, NY 11222
© 2015 - 2024 Dispel, LLC & Dispel Global, Inc | Dispel and logos are Reg. U.S. Pat. & Tm. Off
61 Greenpoint Ave, Brooklyn, NY 11222
© 2015 - 2024 Dispel, LLC & Dispel Global, Inc | Dispel and logos are Reg. U.S. Pat. & Tm. Off
Industries
Resources
61 Greenpoint Ave, Brooklyn, NY 11222
© 2015 - 2024 Dispel, LLC & Dispel Global, Inc | Dispel and logos are Reg. U.S. Pat. & Tm. Off
61 Greenpoint Ave, Brooklyn, NY 11222
© 2015 - 2024 Dispel, LLC & Dispel Global, Inc | Dispel and logos are Reg. U.S. Pat. & Tm. Off